Terms of Use

These Terms of Use constitute a legally binding agreement between you and:

DREAMSOFT, LLC

In these Terms, “MOROKA,” “we,” “us,” and “our” refer to DREAMSOFT, LLC.

These Terms govern your access to and use of the MOROKA website, website builder, hosting services, administrative dashboards, AI employees, AI managers, Telegram Assistant, MOROKA Pixel, analytics tools, widgets, APIs, integrations, applications, and all related products, features, and services collectively referred to as the “Services.”

By creating an account, purchasing a subscription, accessing the Services, or otherwise using MOROKA, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you must not access or use the Services.

IMPORTANT DISPUTE NOTICE

SECTION 27 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER APPLICABLE TO USERS IN THE UNITED STATES, EXCEPT WHERE PROHIBITED BY LAW.

By accepting these Terms, you agree that most disputes between you and MOROKA will be resolved through individual arbitration rather than in court.

You may opt out of the arbitration agreement by following the procedure described in Section 27.8 within 30 days after first accepting these Terms.

1. The Agreement

These Terms, together with any applicable:

• Privacy Policy;
• Fair Use Policy;
• Data Processing Addendum;
• Acceptable Use Policy;
• AI-specific terms or notices;
• product-specific terms;
• pricing page;
• order form;
• enterprise agreement;
• written subscription agreement,

collectively form the agreement between you and MOROKA, referred to as the “Agreement.”

If there is a conflict between these Terms and a separately signed order form, master services agreement, or enterprise agreement, the separately signed document will control to the extent of that conflict.

2. Eligibility and Authority

You may use the Services only if:

• you are at least 18 years old;
• you have the legal capacity to enter into a binding agreement;
• you are not prohibited from using the Services under applicable law;
• your use of the Services does not violate sanctions, export controls, or other legal restrictions.

If you use MOROKA on behalf of a company, organization, or other legal entity, you represent and warrant that:

• you have the authority to bind that entity to the Agreement;
• the entity accepts the Agreement;
• references to “you” include both you and the entity.

You may not use the Services on behalf of another person or entity without proper authorization.

3. Description of the Services

MOROKA provides tools that may allow Customers to:

• create, edit, host, and publish websites;
• manage website pages, content, products, services, and media;
• connect custom domains;
• create and configure AI employees;
• allow AI employees to communicate with End Users;
• allow AI employees to propose or perform website changes;
• manage knowledge bases;
• collect forms, leads, and customer requests;
• communicate through Telegram and other integrations;
• analyze website traffic and conversions;
• use MOROKA Pixel and related analytics;
• connect third-party tools and services;
• automate certain website and business operations.

Features available to you depend on your subscription plan, technical configuration, location, account status, and other conditions communicated through the Services.

Certain features may be experimental, available only to selected users, subject to additional conditions, or discontinued at any time.

4. Accounts and Workspaces

4.1. Account registration

You must provide complete, current, and accurate information when creating an account.

You must promptly update your information if it changes.

You may not:

• provide false identity or billing information;
• impersonate another person or organization;
• create an account for fraudulent purposes;
• create accounts to circumvent restrictions, suspensions, or usage limits;
• transfer or sell an account without our written permission.

4.2. Account security

You are responsible for:

• keeping your password and authentication credentials secure;
• protecting API keys, access tokens, and integration credentials;
• maintaining the security of devices used to access MOROKA;
• all activity performed through your account;
• all activity performed by people you invite to your workspace.

You must promptly notify us if you believe that:

• your account has been compromised;
• credentials have been disclosed;
• unauthorized activity has occurred;
• an integration has been accessed without permission.

We may temporarily suspend or restrict an account if we reasonably believe that it has been compromised or presents a security risk.

4.3. Workspace administrators

Workspace owners and administrators may:

• invite and remove Users;
• assign permissions;
• access workspace content;
• manage websites and AI employees;
• review activity;
• change billing settings;
• restrict or terminate another User’s access.

If you join a workspace controlled by an organization, that organization may control your access and the content created through that workspace.

MOROKA is not responsible for actions taken by a workspace owner or administrator within their authorized permissions.

4.4. Account and website ownership disputes

Disputes may arise between:

• a business and its employee;
• a client and an agency;
• a website owner and a designer;
• current and former team members;
• people who claim rights to the same account, domain, workspace, or website.

MOROKA is not required to resolve private ownership disputes.

We may, at our discretion:

• maintain the current account status;
• restrict access;
• temporarily suspend the account or website;
• request identification or business documents;
• consider account email, billing information, domain ownership, contracts, and other evidence;
• transfer control where we reasonably determine that another party is the rightful owner;
• refuse to take action until the parties resolve the dispute.

You agree that MOROKA will not be liable for reasonable actions taken in connection with an ownership dispute.

5. Customer Websites and End Users

A website, page, application, widget, form, or other online experience created, managed, or hosted using MOROKA is referred to as a “Customer Website.”

You are solely responsible for your Customer Websites and their operation.

This responsibility includes:

• all content published on the Customer Website;
• all statements, claims, offers, and representations;
• products and services offered through the Customer Website;
• interactions with End Users;
• customer support;
• refunds, cancellations, and consumer rights;
• accessibility compliance;
• taxes, permits, licenses, and registrations;
• privacy notices and cookie consent;
• collection and processing of personal data;
• compliance with advertising and marketing laws;
• compliance with industry-specific regulations;
• the legality and accuracy of your content;
• the behavior and configuration of your AI employees.

MOROKA is a technology provider and is not:

• the publisher of your Customer Website;
• the seller of your products or services;
• your employer, agent, partner, or representative;
• a party to transactions between you and End Users;
• responsible for disputes between you and End Users.

You must provide End Users with all legally required:

• terms and conditions;
• privacy notices;
• cookie notices;
• refund policies;
• contact information;
• AI disclosures;
• consumer disclosures;
• regulatory notices.

Where required by law, you must clearly inform End Users when they are communicating with an automated or AI-powered system.

6. Artificial Intelligence Features

6.1. Inputs, Outputs, and AI Actions

You may submit text, files, instructions, data, content, business rules, and other information to AI features. These materials are referred to as “Input.”

The Services may generate text, designs, suggestions, plans, classifications, responses, code, images, website content, or other results based on your Input. These results are referred to as “Output.”

AI employees may also perform or attempt to perform actions on your behalf. These actions are referred to as “AI Actions.”

AI Actions may include:

• editing website pages;
• creating or deleting content;
• changing layouts;
• modifying SEO information;
• updating products or services;
• publishing changes;
• responding to End Users;
• collecting leads;
• updating knowledge bases;
• sending or preparing messages;
• interacting with integrations;
• executing workflows;
• performing other actions enabled by you.

6.2. AI may make mistakes

Artificial intelligence is probabilistic and may produce unexpected results.

You understand and agree that Output and AI Actions may be:

• inaccurate;
• incomplete;
• outdated;
• misleading;
• biased;
• offensive;
• inappropriate;
• inconsistent with your instructions;
• legally non-compliant;
• technically incorrect;
• unsuitable for your intended purpose;
• similar or identical to content generated for another user;
• based on an incorrect interpretation of your Input;
• potentially infringing on third-party rights.

MOROKA does not guarantee the correctness, completeness, uniqueness, legality, reliability, or suitability of any Output or AI Action.

6.3. Human review is required

You are responsible for reviewing and evaluating Output and AI Actions before relying on, publishing, distributing, or using them.

You must apply appropriate human review, especially where Output or AI Actions may affect:

• public website content;
• pricing;
• commercial offers;
• contracts;
• legal rights;
• health or safety;
• financial decisions;
• employment;
• education;
• housing;
• insurance;
• credit;
• eligibility for services;
• personal reputation;
• other significant interests of an individual.

You must not treat AI Output as the sole source of truth or as a replacement for qualified professional advice.

6.4. Autonomous AI employees

Some AI employees may operate with limited supervision depending on the settings selected by you.

You are responsible for:

• selecting the appropriate level of autonomy;
• reviewing permissions granted to an AI employee;
• determining which actions require approval;
• reviewing previews and proposed changes;
• monitoring published changes;
• maintaining backups of important information;
• correcting or reversing unwanted actions;
• monitoring communications with End Users.

Approval, preview, verification, safety, and rollback mechanisms may reduce risk, but they do not guarantee that every error, harmful action, or unintended result will be identified or prevented.

You should not grant an AI employee permissions that would create unacceptable risk if used incorrectly.

6.5. No professional advice

Output is not a substitute for professional:

• legal advice;
• medical advice;
• financial advice;
• tax advice;
• accounting advice;
• engineering advice;
• cybersecurity advice;
• other licensed or regulated professional services.

You are solely responsible for obtaining professional review where appropriate.

6.6. High-impact and regulated decisions

Unless expressly approved by MOROKA in writing, you may not use the Services to make fully automated decisions that determine or materially affect a person’s:

• employment;
• credit;
• insurance;
• housing;
• education;
• medical treatment;
• legal rights;
• access to essential services;
• eligibility for government benefits;
• other similarly significant interests.

6.7. Similarity and non-exclusivity of Output

AI-generated Output may not be unique.

Other users may receive the same or similar Output, even where their Input differs from yours.

MOROKA does not guarantee that Output can be protected by copyright, trademark, patent, or other intellectual property laws.

6.8. Third-party AI providers

Some AI features may use models, infrastructure, or services provided by third parties.

To provide the relevant feature, MOROKA may transmit necessary Input and Output to such providers in accordance with our Privacy Policy and applicable data-processing agreements.

Third-party providers may change, discontinue, restrict, or modify their services. Such changes may affect MOROKA’s AI features.

6.9. AI training and service improvement

The handling of Input, Output, and Customer Content is described in our Privacy Policy and, where applicable, our Data Processing Addendum.

Unless separately agreed with you or expressly permitted with any legally required consent, MOROKA will not use private Customer Content, private knowledge bases, or private End User conversations to train publicly available or general-purpose AI models.

We may use aggregated, statistical, technical, or properly de-identified information to:

• operate the Services;
• detect abuse;
• evaluate performance;
• improve reliability;
• develop product functionality.

6.10. Sensitive information

You must not provide AI features with passwords, private keys, authentication tokens, full payment card information, or other credentials.

You should not provide sensitive personal information unless:

• the feature is specifically designed to process it;
• you have a valid legal basis;
• you have obtained all required consents;
• appropriate contractual and security safeguards are in place.

7. Customer Content

7.1. Definition

“Customer Content” means all content, data, information, files, websites, messages, knowledge bases, media, designs, products, service descriptions, Input, Output, and other materials submitted, created, uploaded, imported, stored, generated, or published by you through the Services.

7.2. Your ownership

As between you and MOROKA, you retain your ownership rights in Customer Content that you provide to the Services.

To the extent permitted by applicable law, you own Output generated specifically for you, subject to:

• third-party rights;
• rights in MOROKA templates and platform components;
• rights in material included in your Input;
• the possibility that Output is not legally protectable;
• the possibility that similar Output is generated for others.

MOROKA does not transfer to you any rights in its underlying technology, templates, software, models, interfaces, systems, or proprietary materials.

7.3. License granted to MOROKA

You grant MOROKA a worldwide, non-exclusive, royalty-free license to:

• host;
• store;
• reproduce;
• process;
• transmit;
• display;
• publish;
• format;
• technically modify;
• create backup copies of;
• distribute through hosting and content delivery systems;
• permit our subprocessors to process,

Customer Content solely as reasonably necessary to:

• provide and operate the Services;
• publish your Customer Websites;
• execute your instructions;
• provide AI features;
• maintain security;
• prevent fraud and abuse;
• comply with applicable law;
• enforce the Agreement.

This license continues for as long as necessary to provide the Services and for any limited period required for backups, legal compliance, dispute resolution, or security.

7.4. Your representations

You represent and warrant that:

• you own Customer Content or have all necessary rights to use it;
• you have all necessary permissions to provide it to MOROKA;
• Customer Content does not violate applicable law;
• Customer Content does not infringe intellectual property, privacy, publicity, contractual, or other rights;
• MOROKA’s processing of Customer Content as instructed by you will not violate third-party rights.

You are responsible for Customer Content provided by your employees, contractors, Users, customers, and End Users.

7.5. Backups

MOROKA may create backups as part of operating the Services, but the Services are not a dedicated backup or archival service unless we expressly state otherwise.

You are responsible for maintaining independent copies of important:

• website content;
• files;
• customer records;
• knowledge bases;
• leads;
• media;
• configurations;
• other business information.

We do not guarantee that deleted or corrupted Customer Content can be recovered.

8. MOROKA Intellectual Property

MOROKA and its licensors retain all rights, title, and interest in and to:

• the Services;
• website builder technology;
• platform software;
• source code and object code;
• APIs;
• designs and user interfaces;
• databases and systems;
• workflows;
• algorithms;
• models and model configurations;
• documentation;
• trademarks;
• logos;
• templates;
• components;
• graphics;
• proprietary content;
• all improvements and derivative works of the foregoing.

Subject to the Agreement, MOROKA grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during your subscription term.

You may not:

• copy or reproduce the Services except as expressly allowed;
• reverse engineer or decompile the Services;
• attempt to discover source code, model weights, prompts, or internal systems;
• remove proprietary notices;
• use MOROKA trademarks without written authorization;
• create a competing product using MOROKA technology or confidential information;
• sell, lease, sublicense, or provide access to the Services except as expressly permitted;
• use the Services to benchmark or train a competing AI or website-building system without written permission.

9. Templates, Components, and Generated Assets

MOROKA may provide:

• templates;
• layouts;
• page sections;
• visual elements;
• components;
• icons;
• fonts;
• sample text;
• demonstration content;
• generated assets;
• reusable design elements.

Unless expressly stated otherwise, these materials are licensed, not sold.

You may generally use them as part of a Customer Website created and hosted through MOROKA.

You may not:

• resell a MOROKA template as a standalone product;
• redistribute templates or components for use outside the Services;
• claim exclusive ownership of MOROKA templates;
• use templates to create a directly competing template library or website-building platform;
• extract assets through automated means for separate commercial distribution.

Third-party fonts, images, icons, plugins, or other materials may be subject to separate license terms.

You are responsible for checking whether a third-party asset is appropriate for your intended use.

10. Fair Use and Usage Limits

10.1. Fair use applies to all plans

Your access to the Services is subject to our Fair Use Policy, technical limits, and the reasonable use of shared infrastructure.

A plan described as offering “unlimited” or similar usage does not provide an unrestricted right to consume unlimited computing resources.

“Unlimited” means reasonable use consistent with the normal operation of a legitimate website or business within the intended purpose of the relevant plan.

10.2. Resources that may be limited

Usage limits may apply to:

• number of websites;
• number of pages;
• workspace Users;
• AI employees;
• AI requests;
• AI-generated content;
• autonomous AI Actions;
• tokens or computational resources;
• website traffic;
• bandwidth;
• file storage;
• media processing;
• database usage;
• form submissions;
• leads;
• chat conversations;
• messages;
• emails or SMS;
• API requests;
• integration activity;
• content imports or exports;
• crawling or synchronization;
• analytics events;
• other resources made available through the Services.

Limits may be stated on:

• pricing pages;
• plan descriptions;
• account dashboards;
• order forms;
• product documentation;
• the Fair Use Policy;
• other notices within the Services.

10.3. Unreasonable or abusive usage

Usage may be considered unreasonable or abusive if it:

• materially exceeds ordinary use for the selected plan;
• creates excessive load or instability;
• degrades service for other users;
• attempts to bypass plan restrictions;
• distributes usage across multiple accounts to avoid limits;
• repeatedly performs unnecessary or recursive AI Actions;
• uses automated systems to consume resources continuously;
• generates mass spam or low-quality content;
• scrapes, extracts, or copies the Services at scale;
• uses MOROKA as infrastructure for an unauthorized third-party service;
• resells shared access without permission;
• shares account credentials between unrelated people or organizations;
• attempts to obtain unlimited AI processing through automated requests;
• uses the Services for cryptocurrency mining or unrelated computing;
• creates a security, legal, operational, or financial risk to MOROKA.

10.4. Our fair-use remedies

Where usage exceeds your plan or violates fair-use requirements, MOROKA may:

• contact you regarding your usage;
• request that you reduce usage;
• rate-limit requests;
• throttle performance;
• queue or delay processing;
• temporarily disable certain features;
• pause AI employees or AI Actions;
• limit website traffic or bandwidth;
• require you to purchase additional capacity;
• require you to upgrade your plan;
• charge disclosed overage fees;
• restrict API or integration access;
• suspend the account or Customer Website;
• terminate the account;
• remove abusive or resource-intensive content.

Where reasonably possible, we will attempt to notify you and provide an opportunity to resolve excessive usage.

We may take immediate action without prior notice where necessary to:

• protect the Services;
• prevent an outage;
• respond to a security incident;
• prevent fraud or abuse;
• comply with law;
• prevent harm to other users or third parties.

11. Acceptable Use

You may not use, facilitate, or allow another person to use the Services to:

11.1. Violate laws or rights

• violate applicable law or regulation;
• infringe intellectual property rights;
• violate privacy, publicity, or data protection rights;
• breach contractual or confidentiality obligations;
• evade sanctions, export controls, or legal restrictions.

11.2. Harm people

• threaten, harass, stalk, intimidate, or abuse others;
• encourage violence or serious physical harm;
• exploit or endanger children;
• create, store, or distribute child sexual abuse material;
• distribute non-consensual intimate content;
• facilitate human trafficking or exploitation;
• facilitate terrorism or violent extremism;
• provide instructions intended to cause serious harm.

11.3. Commit fraud or deception

• impersonate another person or organization;
• conduct phishing;
• create fraudulent websites;
• collect credentials through deception;
• distribute scams;
• make materially false or misleading claims;
• conceal the true identity of a website operator where disclosure is legally required;
• misrepresent AI-generated content as verified fact where doing so could cause harm.

11.4. Distribute malicious content

• upload malware, spyware, ransomware, or harmful code;
• interfere with devices, networks, or services;
• attempt unauthorized access;
• test vulnerabilities without authorization;
• distribute malicious redirects;
• operate botnets;
• compromise account or infrastructure security.

11.5. Send spam or abuse communication systems

• send unsolicited bulk messages;
• generate spam websites or pages;
• scrape personal contact information without a lawful basis;
• send communications without legally required consent;
• circumvent unsubscribe or consent requirements;
• use AI employees to conduct deceptive mass outreach.

11.6. Abuse MOROKA or its AI systems

• bypass safety systems;
• circumvent usage limits;
• interfere with service integrity;
• reverse engineer the Services;
• extract internal prompts, model weights, or proprietary data;
• use automated means to scrape the platform;
• use Output to train a competing general-purpose AI model without written permission;
• falsely represent that MOROKA endorses your business or content;
• use the Services in a way that could cause MOROKA to violate law.

11.7. Conduct unauthorized high-risk activities

Without our prior written approval, you may not use the Services for:

• fully automated medical diagnosis or treatment decisions;
• fully automated legal determinations;
• fully automated credit or insurance decisions;
• law-enforcement profiling;
• biometric identification or surveillance;
• decisions involving essential public services;
• other legally regulated high-risk AI use cases.

This list is not exhaustive.

We may determine that conduct is prohibited if it creates a material risk to the Services, MOROKA, our Users, End Users, or third parties.

12. Privacy and Data Protection

Your use of the Services is subject to the MOROKA Privacy Policy.

If you process personal data through the Services, you are responsible for:

• identifying an appropriate legal basis;
• providing required privacy notices;
• obtaining required consent;
• responding to data-subject requests;
• maintaining lawful retention periods;
• protecting personal data;
• entering into a Data Processing Addendum where required;
• complying with privacy, cookie, marketing, and electronic communication laws.

When MOROKA processes personal data on your behalf, you act as the data controller or business, and MOROKA generally acts as the processor or service provider, unless otherwise stated.

You must not instruct MOROKA to process personal data unlawfully.

We may suspend processing that we reasonably believe violates applicable data protection law.

13. MOROKA Pixel, Analytics, and Cookies

MOROKA Pixel and related tools may collect website traffic, conversion, session, and interaction information.

You are responsible for:

• determining whether consent is required;
• configuring cookie and consent tools;
• displaying appropriate notices;
• honoring End User privacy choices;
• ensuring that analytics use is lawful;
• ensuring that personal data is not improperly transmitted through tracking parameters.

Analytics and attribution data may be approximate, delayed, incomplete, or affected by:

• browser restrictions;
• ad blockers;
• cookie settings;
• device switching;
• network conditions;
• third-party systems;
• technical errors;
• privacy controls.

MOROKA does not guarantee that analytics, visitor counts, conversion measurements, or attribution information will be exact.

Analytics must not be used as the sole basis for accounting, tax, legal, or financial reporting.

14. Third-Party Services and Integrations

The Services may allow you to connect third-party services, including:

• Telegram;
• payment providers;
• domain registrars;
• analytics providers;
• email providers;
• SMS providers;
• CRM systems;
• social networks;
• AI providers;
• storage providers;
• other software and APIs.

Third-party services are controlled by their respective providers and may be subject to separate terms, fees, policies, and restrictions.

MOROKA does not control and is not responsible for:

• the availability of third-party services;
• changes made by third-party providers;
• third-party security;
• third-party data practices;
• third-party content;
• transactions with third parties;
• loss caused by a third-party service;
• suspension or termination of a third-party account.

By connecting an integration, you authorize MOROKA to exchange data and perform actions within the permissions you grant.

You are responsible for reviewing permissions and disconnecting integrations you no longer use.

We may suspend or remove an integration if it:

• creates a security risk;
• violates law;
• violates third-party terms;
• becomes unavailable;
• causes technical problems;
• is no longer supported.

15. Domains

Where MOROKA allows you to connect, register, purchase, or manage a domain, the domain may be provided through a third-party registrar.

You are responsible for:

• ensuring domain registration information is accurate;
• paying renewal fees;
• monitoring expiration dates;
• complying with registrar and registry rules;
• protecting domain account credentials;
• resolving trademark and ownership disputes;
• maintaining control of your domain.

MOROKA does not guarantee that:

• a requested domain will be available;
• a domain registration will be successfully completed;
• a domain will not be suspended by a registrar or registry;
• an expired domain can be recovered;
• a transferred domain will remain continuously available.

Failure to renew a domain may result in loss of the domain.

16. Fees, Subscriptions, and Billing

16.1. Paid Services

Certain Services require payment.

Pricing, billing periods, included features, and usage limits will be displayed before purchase or stated in an applicable order form.

You agree to provide complete and accurate billing information.

16.2. Automatic renewal

Unless otherwise stated, paid subscriptions automatically renew for the same billing period until canceled.

By purchasing a recurring subscription, you authorize MOROKA and its payment providers to charge the applicable fees to your selected payment method at each renewal.

You may cancel automatic renewal through your account settings or by contacting us.

Cancellation stops future renewal charges but does not automatically create a refund for the current billing period.

16.3. Usage-based charges

Some features may involve:

• overage fees;
• consumption-based fees;
• message fees;
• storage fees;
• AI usage fees;
• bandwidth fees;
• integration fees;
• third-party provider fees.

Where applicable, these charges will be disclosed through the pricing page, order form, dashboard, or product interface.

16.4. Taxes

Fees do not include taxes unless expressly stated otherwise.

You are responsible for all applicable:

• sales taxes;
• value-added taxes;
• use taxes;
• withholding taxes;
• duties;
• similar governmental charges.

We may calculate and collect taxes where legally required.

16.5. Failed payments

If a payment fails or becomes overdue, we may:

• retry the payment;
• request another payment method;
• limit paid features;
• downgrade your account;
• suspend websites;
• suspend AI employees;
• suspend or terminate the Services.

You remain responsible for all outstanding fees.

16.6. Price changes

We may change subscription prices and introduce new charges.

For recurring subscriptions, a price change will generally take effect at the next renewal after reasonable notice, unless:

• the change results from taxes;
• the change relates to excess usage;
• the change is required by a third-party provider;
• an order form states otherwise.

If you do not agree to the new price, you may cancel before renewal.

17. Refunds and Billing Disputes

Except where required by law, stated in an applicable refund policy, or agreed by MOROKA in writing:

• fees are non-refundable;
• subscription periods are non-cancellable once charged;
• unused time is not refunded;
• unused usage limits do not carry over;
• downgrades do not result in retroactive credits;
• account suspension for a violation does not create a right to a refund.

You must review charges and notify us of a billing issue within a reasonable time.

Before initiating a chargeback, you should contact us so that we can investigate and attempt to resolve the issue.

Nothing in these Terms limits any lawful right to dispute an unauthorized or incorrect transaction.

Fraudulent, abusive, or repeated chargebacks may result in:

• account restriction;
• suspension;
• termination;
• recovery of unpaid fees and reasonable costs.

18. Trials, Promotions, and Credits

MOROKA may offer:

• free plans;
• free trials;
• promotional periods;
• coupons;
• service credits;
• referral credits;
• beta access.

Unless otherwise stated:

• promotions are limited to one per Customer;
• promotions cannot be combined;
• credits have no cash value;
• credits are non-transferable;
• credits may expire;
• unused credits are forfeited when an account is closed;
• we may revoke credits obtained through fraud or abuse.

At the end of a trial, access may be limited or converted to a paid subscription if you have expressly authorized such conversion.

We may change or discontinue a promotion at any time, subject to applicable law.

19. Service Availability and Changes

We work to keep the Services available, but we do not guarantee uninterrupted operation.

The Services may be unavailable or degraded because of:

• maintenance;
• updates;
• infrastructure failures;
• third-party outages;
• internet disruptions;
• security incidents;
• excessive traffic;
• force majeure events;
• legal requirements;
• technical limitations.

We may:

• add or remove features;
• change interfaces;
• modify technical requirements;
• create new usage limits;
• discontinue features;
• replace third-party providers;
• change supported integrations;
• modify AI models;
• change how an AI employee operates.

Where a change materially reduces a paid core feature, we will make reasonable efforts to provide advance notice where practical.

Your continued use after a change takes effect constitutes acceptance of the changed Services.

20. Beta and Experimental Features

Features identified as:

• beta;
• preview;
• early access;
• experimental;
• test;
• development;

may be incomplete, unstable, inaccurate, or subject to material change.

Beta features may:

• contain errors;
• lose data;
• produce unexpected AI Actions;
• be discontinued without notice;
• have lower availability;
• lack customer support;
• be subject to additional restrictions.

You use beta features at your own risk.

Beta features should not be used for critical, high-risk, or production-sensitive activity unless you independently implement appropriate safeguards.

21. Monitoring, Moderation, and Enforcement

MOROKA has no general obligation to monitor all Customer Content.

However, we may use automated systems and limited human review to:

• maintain security;
• detect malware;
• prevent fraud;
• investigate abuse;
• enforce the Agreement;
• respond to complaints;
• comply with law;
• protect Users and third parties.

We may investigate suspected violations and request information or documentation from you.

We may remove, disable, restrict, or refuse to publish Customer Content that we reasonably believe:

• violates the Agreement;
• violates applicable law;
• infringes third-party rights;
• presents a security risk;
• is fraudulent or deceptive;
• creates excessive technical load;
• may expose MOROKA to legal or operational risk;
• is otherwise harmful to the Services or other users.

MOROKA’s decision not to take action in one case does not waive our right to take action in another case.

22. Suspension, Termination, and Content Deletion

22.1. Termination by you

You may stop using MOROKA at any time.

You may cancel your subscription or request account deletion through available account settings or by contacting us.

You remain responsible for all fees incurred before termination.

22.2. Suspension or termination by MOROKA

We may restrict, suspend, downgrade, or terminate your access to some or all Services if:

• you violate the Agreement;
• you violate the Fair Use Policy;
• payment is overdue;
• your use creates a security risk;
• your use creates excessive technical load;
• your use may harm another person;
• your content may violate law or third-party rights;
• we receive a valid legal request;
• you attempt to bypass a previous suspension;
• you engage in fraud, deception, or abuse;
• continued provision of the Services creates material legal, technical, financial, or reputational risk;
• we discontinue the relevant Service.

Where appropriate, we may provide notice and an opportunity to correct the issue.

We may suspend or terminate access immediately and without prior notice where we reasonably believe urgent action is necessary.

22.3. Unpublishing and deletion

Following suspension or termination:

• Customer Websites may become unavailable;
• domains may stop resolving to MOROKA;
• widgets and AI employees may stop working;
• End User conversations may become inaccessible;
• integrations may be disconnected;
• Customer Content may no longer be accessible;
• queued or scheduled AI Actions may be canceled.

You are responsible for exporting Customer Content before termination.

Where technically available and appropriate, we may provide a limited opportunity to export Customer Content.

We are not required to provide an export opportunity where termination results from:

• serious abuse;
• illegal activity;
• a security incident;
• fraud;
• a legal order;
• a risk of harm.

After termination, we may delete Customer Content without further notice.

Deleted content may remain temporarily in backups, security logs, financial records, or systems where retention is required by law or reasonably necessary for legitimate purposes.

MOROKA does not guarantee recovery of Customer Content after suspension, cancellation, or termination.

22.4. No refund for violations

Unless required by law, you are not entitled to a refund or credit where access is suspended or terminated because of:

• your violation of the Agreement;
• abusive usage;
• non-payment;
• fraudulent activity;
• a security threat;
• prohibited content.

22.5. Survival

Provisions that by their nature should survive termination will remain in effect, including provisions concerning:

• fees;
• intellectual property;
• confidentiality;
• disclaimers;
• limitation of liability;
• indemnification;
• disputes;
• governing law.

23. Copyright and Intellectual Property Complaints

MOROKA respects intellectual property rights.

If you believe that content hosted through the Services infringes your rights, send us a written notice containing:

• your full name and contact information;
• identification of the protected work;
• identification and location of the allegedly infringing content;
• a statement explaining the basis of your claim;
• a statement that you have a good-faith belief that the use is unauthorized;
• a statement that the information in your notice is accurate;
• confirmation that you are authorized to act for the rights holder;
• your physical or electronic signature.

Notices should be sent to:

contact@moroka.ai

We may:

• remove or disable access to disputed content;
• notify the Customer;
• request additional information;
• restore content where appropriate;
• terminate accounts of repeat infringers.

Submitting a knowingly false infringement notice may create legal liability.

24. Feedback

You may provide ideas, suggestions, comments, or feedback regarding MOROKA.

You grant MOROKA a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use, reproduce, modify, publish, distribute, and incorporate feedback into the Services without restriction or compensation.

This does not give MOROKA ownership of your Customer Content.

25. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided “as is” and “as available.”

MOROKA disclaims all express, implied, and statutory warranties, including warranties of:

• merchantability;
• fitness for a particular purpose;
• title;
• non-infringement;
• accuracy;
• reliability;
• availability;
• security;
• quiet enjoyment.

MOROKA does not warrant that:

• the Services will always be available;
• the Services will be error-free;
• all errors will be corrected;
• websites will never experience downtime;
• Customer Content will never be lost;
• AI Output will be accurate;
• AI Actions will reflect your intent;
• Output will be unique;
• Output will not infringe third-party rights;
• websites will comply automatically with law;
• websites will satisfy accessibility requirements;
• websites will achieve search engine rankings;
• MOROKA will increase traffic, leads, sales, conversions, or revenue;
• messages will always be delivered;
• integrations will remain available;
• security measures will prevent every incident;
• analytics will be complete or exact.

No statement, advice, or information from MOROKA creates a warranty unless expressly included in a signed written agreement.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

26. Limitation of Liability

To the fullest extent permitted by applicable law, MOROKA and its owners, affiliates, directors, officers, employees, contractors, agents, licensors, and service providers will not be liable for:

• indirect damages;
• incidental damages;
• special damages;
• consequential damages;
• exemplary damages;
• punitive damages;
• loss of profits;
• loss of revenue;
• loss of business;
• loss of goodwill;
• loss of anticipated savings;
• loss of data;
• loss of Customer Content;
• business interruption;
• cost of substitute services;
• claims by End Users;
• loss resulting from AI Output or AI Actions;
• loss resulting from third-party services;
• loss resulting from account suspension or termination.

This limitation applies regardless of whether the claim is based on:

• contract;
• warranty;
• tort;
• negligence;
• strict liability;
• statute;
• any other legal theory.

To the fullest extent permitted by law, MOROKA’s total aggregate liability arising out of or relating to the Services or Agreement will not exceed the greater of:

1. the amount you paid to MOROKA during the 12 months immediately preceding the event giving rise to the claim; or
2. USD $100.

The limitations in this section apply even if MOROKA was informed that damages were possible and even if a remedy fails of its essential purpose.

These limitations do not apply to liability that cannot lawfully be limited or excluded, including liability for fraud, willful misconduct, or other liability where exclusion is prohibited by applicable law.

27. Dispute Resolution, Arbitration, and Class Action Waiver

27.1. Informal resolution

Before filing arbitration or a court claim, you and MOROKA agree to attempt to resolve the dispute informally.

The party raising the dispute must send written notice describing:

• their name and contact details;
• the relevant account;
• the nature of the dispute;
• the requested resolution.

Notices to MOROKA must be sent to:

contact@moroka.ai

The parties will attempt in good faith to resolve the dispute for at least 30 days after receipt of the notice.

27.2. Binding individual arbitration

Except where prohibited by law or where an exception in this section applies, disputes arising from or relating to:

• the Services;
• these Terms;
• the Agreement;
• your account;
• your Customer Website;
• your relationship with MOROKA;

will be resolved through final and binding individual arbitration.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

27.3. Arbitration provider and rules

Arbitration will be administered by the American Arbitration Association, or AAA.

Consumer disputes will be governed by the applicable AAA Consumer Arbitration Rules.

Business disputes will be governed by the applicable AAA Commercial Arbitration Rules.

The arbitration will be conducted by one neutral arbitrator in English.

Where permitted by the applicable rules, arbitration may occur:

• remotely;
• by telephone;
• by video conference;
• through written submissions;
• in Casper, Wyoming;
• at another mutually agreed location.

27.4. Authority of the arbitrator

The arbitrator may award the same individual remedies that a court could award under applicable law.

The arbitrator may not award relief for persons who are not parties to the arbitration.

Judgment on an arbitration award may be entered in any court with jurisdiction.

27.5. Exceptions

Either party may bring an individual claim:

• in small claims court where eligible;
• for temporary or injunctive relief involving unauthorized access, security abuse, or intellectual property infringement;
• where arbitration is prohibited by applicable law.

27.6. Class action waiver

To the fullest extent permitted by law, you and MOROKA agree that disputes will be resolved only on an individual basis.

Neither party may bring or participate in:

• a class action;
• a class arbitration;
• a collective action;
• a consolidated action;
• a representative action;
• a private attorney general action on behalf of others.

The arbitrator may not combine claims from multiple persons without the written agreement of all parties.

27.7. Jury trial waiver

For disputes that may lawfully be resolved through arbitration, you and MOROKA waive the right to a trial by judge or jury.

27.8. Arbitration opt-out

You may opt out of the arbitration provisions by emailing:

contact@moroka.ai

within 30 days after you first accept these Terms.

Your message must include:

• your full legal name;
• your account email address;
• your postal address;
• a clear statement that you wish to opt out of the MOROKA arbitration agreement.

Use “Arbitration Opt-Out” as the email subject.

Opting out of arbitration does not opt you out of any other part of the Agreement.

27.9. Non-US consumers

Nothing in this section removes mandatory rights available to consumers under the law of their country of residence.

Where local consumer law prohibits mandatory arbitration or gives you the right to bring a claim in your local courts, those mandatory rights will apply.

28. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless MOROKA and its owners, affiliates, directors, officers, employees, contractors, agents, licensors, and service providers from claims, damages, judgments, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from or relating to:

• your use of the Services;
• your Customer Websites;
• Customer Content;
• Input, Output, or AI Actions;
• your products or services;
• transactions with End Users;
• claims made by End Users;
• your violation of the Agreement;
• your violation of law;
• your violation of third-party rights;
• your privacy or data-protection practices;
• your failure to obtain required permissions or consent;
• your use of third-party services;
• taxes, refunds, chargebacks, or consumer claims related to your business.

MOROKA may control the defense of a covered claim.

You agree to reasonably cooperate with the defense and not settle a claim in a way that imposes liability or obligations on MOROKA without our written consent.

This section does not apply to consumers to the extent prohibited by applicable law.

29. Governing Law and Court Jurisdiction

The Agreement is governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.

The Federal Arbitration Act governs the arbitration provisions in Section 27.

For disputes that are not subject to arbitration, you and MOROKA agree to the exclusive jurisdiction of the state and federal courts located in or serving Natrona County, Wyoming.

You waive any objection based on venue or inconvenient forum.

Nothing in this section limits mandatory consumer rights or jurisdiction rules that cannot lawfully be waived.

30. Export Controls and Sanctions

You may not access or use the Services if doing so would cause MOROKA to violate applicable:

• economic sanctions;
• trade restrictions;
• export controls;
• import controls;
• anti-boycott laws.

You represent that you are not:

• located in a comprehensively sanctioned territory where access is prohibited;
• listed on a restricted-party list;
• controlled by a restricted person;
• using the Services for a prohibited end use.

You may not upload information that requires a government authorization for export unless you have obtained that authorization and received MOROKA’s written approval.

31. Changes to These Terms

We may update these Terms to reflect:

• changes to the Services;
• new features;
• changes in law;
• security requirements;
• changes in business practices;
• changes to third-party providers;
• clarifications or corrections.

When we update these Terms, we will revise the “Last Updated” date.

For material changes, we will make reasonable efforts to provide notice through:

• email;
• the MOROKA dashboard;
• an account notification;
• the MOROKA website;
• another reasonable method.

Unless a later date is stated, updated Terms become effective when published.

Your continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms.

If you do not agree to an update, you must stop using the Services and cancel your subscription.

Changes to the arbitration agreement will be subject to any additional notice or opt-out requirements stated in the updated Terms.

32. General Provisions

32.1. Entire agreement

The Agreement constitutes the entire agreement between you and MOROKA regarding the Services and replaces previous understandings concerning the same subject matter.

32.2. Assignment

You may not assign or transfer the Agreement without MOROKA’s prior written consent.

MOROKA may assign the Agreement in connection with:

• a merger;
• acquisition;
• corporate reorganization;
• sale of assets;
• change of control;
• transfer to an affiliate.

32.3. No agency

The Agreement does not create a:

• partnership;
• joint venture;
• franchise;
• employment relationship;
• fiduciary relationship;
• agency relationship.

32.4. No third-party beneficiaries

Unless expressly stated otherwise, the Agreement does not create rights for third parties.

32.5. Severability

If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable.

If modification is not possible, the provision will be severed, and the remaining provisions will remain effective.

32.6. No waiver

A failure or delay by MOROKA to enforce a provision does not waive the right to enforce it later.

32.7. Force majeure

MOROKA will not be liable for delay or failure caused by events beyond our reasonable control, including:

• natural disasters;
• war;
• terrorism;
• civil unrest;
• labor disputes;
• government actions;
• power failures;
• internet failures;
• cyberattacks;
• third-party provider failures;
• epidemics;
• other force majeure events.

32.8. Electronic communications

You agree to receive notices electronically.

We may send notices to:

• the email associated with your account;
• your MOROKA dashboard;
• the Services;
• the MOROKA website.

You are responsible for keeping your email address current.

32.9. Headings

Section headings are for convenience and do not affect interpretation.

32.10. Language

The English version of these Terms controls.

Translations may be provided for convenience. Where permitted by law, the English version will prevail if there is a conflict.

33. Contact Information

Questions regarding these Terms may be sent to:

DREAMSOFT, LLC
5830 E 2ND ST, STE 7000 #11164
CASPER, WY 82609, USA

Email: contact@moroka.ai

We recommend using “Terms of Use” as the subject line.